Customer Service

What is C-Care ?

C-Care is our high quality, after sales service. At UIH we recognise that your business needs the facility for uninterrupted communication via a reliable network system. That’s why in addition to providing a fast and clear signal for data, image and sound, our network is supported by efficient service centers, staffed by well-trained, experienced engineers ready to take care of you, any time, anywhere.

Fast, clear, stable communication channels…key elements for the success of any business

UIH is part of Benchachinda Holding Group, a leader in communications for more than 50 years. Benefiting from the Group’s experience, UIH has been able to satisfy the needs of our many varied customers, providing high-quality network systems that deliver clear, stable data, image and voice via SDH (Synchronous Digital Hierarchy, a technology that automatically changes the communication signal transmission path whenever the main path has a problem).

24×7 support and operations

You can be sure that with a UIH system your business will enjoy uninterrupted communications 24 hours a day, 365 days a year.

Ask the Experts

For further information, consult our Customer Care team. They are ready to give advise, answer your questions and tell you all about our products and services — as well as provide information about specific services for your business.

A system that can be adjusted to meet changing business needs.

Because we know that businesses can rapidly change, depending on circumstances, we design our technology to be flexible to support usage adjustments. Our C-Care team is always ready to talk about changes as your business develops.

C-Care endeavors to constantly develop our services to offer you greater efficiency and more benefits.

In order to develop more efficient systems C-Care has a Customer Relationship Management (CRM) program to monitor a customer’s history records – this information helps future development programs – and an Interactive Voice Response (IVR) program, providing an automatic telephone system to help quickly transfer customers to the relevant officer